MetaCRM announced that it had raised $2.5 million in a seed round led by Cherubic Ventures. Other investors in the seed round included Ondine Capital (活水资本), Red Building Capital (紅樓資本), and Tribe Accelerator.
MetaCRM Raises $2.5 Million in Seed Round
Today, many web3 companies provide customer support to their users via web2-based applications such as Telegram, Discord, or Google Forms. However, this is a breeding ground for customer service fraud. On the other hand, MetaCRM is a startup founded to prevent users from being exposed to customer service scams. Thus, the company aims to facilitate customer relationship management.
Who Founded MetaCRM?
The platform was co-founded by Hu, James Shen (CEO), Fang-Yu Liu (CTO), and James Chou (COO). According to Justin Hu, co-founder, and chief business officer of the platform, there is a genuine need for a streamlined CRM product that merges data from many Web3 channels.
About the Platform
MetaCRM, a Taiwanese company, claims that its Web3 CRM tools can combine off-chain and on-chain data to produce blockchain-native solutions and analytics tools. The AI chatbot ChatGPT will be incorporated into the platform system. The platform claimed to be the first Web3 CRM solution provider for the Arbitrum ecosystem and BNB Chain.
The platform offers three different services to its users: MetaForm, MetaDesk, and MetaPanel. In addition to gathering comments and data, MetaForm also has features like a smart airdrop. A single view of multichain transactions is provided by MetaDesk, which aggregates client tickets using on-chain tags. Additionally, MetaPanel gathers both on-chain and off-chain activity to build thorough user profiles and produce insights for brands.
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